Question 1

How long is the warranty period for O.W.L Eyewear?

Accepted Answer

O.W.L Eyewear offers a 1-year warranty on manufacturing defects for all eyewear purchases. Covers cracks and peeling on lens coating, air pockets on sunglass lens coating, and defects in frame or sunglass temple hinges. Proof of purchase must be presented.

Question 2

How long does it take to make glasses at O.W.L Eyewear?

Accepted Answer

Your glasses can be ready in as little as 1 hour with O.W.L Eyewear's express service.

Question 3

Does O.W.L Eyewear offer free eye tests?

Accepted Answer

Yes, O.W.L Eyewear offers free eye test service for everyone at all outlets across Malaysia. No appointment needed.

Question 4

Can I buy just the frame or lens separately at O.W.L Eyewear?

Accepted Answer

Yes, O.W.L Eyewear can sell frames or lenses as separate purchases.

Question 5

What after-sale services does O.W.L Eyewear provide?

Accepted Answer

O.W.L Eyewear provides free frame cleaning, nose pad replacement, and tightening services at all outlets, available anytime for life.

Question 6

What is O.W.L Eyewear's return policy?

Accepted Answer

Goods are non-refundable. If you encounter any product issues, contact the O.W.L Eyewear team and they will rectify the problem.

Question 7

Where are O.W.L Eyewear stores located in Malaysia?

Accepted Answer

O.W.L Eyewear has 23 outlets across Malaysia including Klang Valley, Penang, Ipoh, Kedah, Pahang and Kota Kinabalu (Sabah). Visit owl.com.my/find-us for the full list.

Question 8

What are O.W.L Eyewear's opening hours?

Accepted Answer

All O.W.L Eyewear outlets are open daily from 10:00 AM to 10:00 PM, 7 days a week.

Question 9

How do I contact O.W.L Eyewear?

Accepted Answer

You can contact O.W.L Eyewear via WhatsApp at +6016 239 5568 or by email at info@owl.com.my.

Question 10

What is the A-Rewards programme at O.W.L Eyewear?

Accepted Answer

A-Rewards is O.W.L Eyewear's free membership programme that offers exclusive discounts, special promotions and member-only perks on eyewear and contact lenses in Malaysia. Sign up at any outlet or online.

Question 11

Does O.W.L Eyewear sell contact lenses?

Accepted Answer

Yes, O.W.L Eyewear sells a range of daily and monthly contact lenses with UV protection and moisture retention for clear, comfortable all-day vision.

Question 12

What are Kunzite lenses at O.W.L Eyewear?

Accepted Answer

Kunzite is O.W.L Eyewear's advanced lens technology offering superior clarity, UV protection, blue light filtering and anti-glare coatings for enhanced vision and comfort.

Question 13

Are O.W.L Eyewear prices inclusive of lenses?

Accepted Answer

Yes, O.W.L Eyewear uses a transparent fixed pricing model where prescription lenses are included in the price. There are four fixed price tiers with no hidden add-ons at the counter.

Question 14

Does O.W.L Eyewear offer blue light blocking glasses?

Accepted Answer

Yes, O.W.L Eyewear offers blue light filtering lens coatings that reduce digital eye strain from screens. These can be added to any prescription or non-prescription frames.

Question 15

Can I get sunglasses with prescription lenses at O.W.L Eyewear?

Accepted Answer

Yes, O.W.L Eyewear can fit prescription lenses into sunglasses frames, providing both UV protection and clear vision for those who wear glasses.

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