Delivery Policy

Delivery charges are based on the location or country you ship to.

FREE delivery is available for all orders above RM200 within Malaysia

Delivery Fee & Time

 

Delivery Fee

Estimated Delivery Time

Nationwide Delivery

Peninsular Malaysia: RM7

East Malaysia: RM13

 

FREE delivery nationwide for purchases above RM200

 

3 – 7 business days

*Subject to stock availability

 

International Delivery

Indonesia: RM100 Flat Rate

Singapore: RM100 Flat Rate

Thailand: RM100 Flat Rate

Vietnam: RM100 Flat Rate

Rest of Asia: RM140 Flat Rate

Rest of the World: RM180 Flat Rate

 

2 – 3 weeks

*Subject to stock availability and custom clearance procedure

Self Collection

For orders within Malaysia, self-collection from selected O.W.L. stores is possible during store operation hours. Simple select your preferred self-collection store during check out.

*IMPORTANT:

Please do not collect your order from the store until you receive an email notification that your order is ready for self-collection.

Order Tracking

A notification email with tracking details will be sent to you once your order has been dispatched from O.W.L. warehouse.

If you did not receive a notification email after placing your order for 3 working days, please contact our customer service team at info@owl.com.my.

Terms and Conditions

The customer is responsible for verifying the accuracy of the shipping address prior to completing an order.

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